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Contents
| Application
of Terms and Conditions |
These terms and conditions apply
to all contracts between you and us.
"We", "us" and "our",
means From New Zealand Ltd.
"You", "your" and "importer"
means the person ordering products under these terms and conditions.
"Working days" means all days
other than Saturdays, Sundays, and Public Holidays.
"Product" means the product
or products you have ordered from us.
We update the site each working
day so as to only display products that have stock available. However
at times a product may become unavailable between updates. In such cases
you will be contacted and informed about this, giving you the oportunity
to either wait for more stock, cancel the item/order or order another
item.
We will make every effort to
ship the goods once payment has been received within the following working
day.
The delivery times given are
approximate and delays can sometimes occur. You will receive an email
as soon as your order is dispatched.
You will gain legal ownership
of the products you have ordered when the products have been delivered
to you.
Changes and updates/improvements
to products may occur without notice.
The base currency for all product is NZD (New Zealand dollars) and all other currencies are calculated
from this base value.
The following currencies are
available to view in the shop. Click on the currency to return to shop
with new currency setting.
The country's currency will be used also to quote basic shipping expenses shown when viewing your cart.
USD =
United States Dollars
EUR =
Euro
GBP =
United Kingdom Pounds
JPY =
Japan Yen
CAD =
Canadian Dollars
AUD =
Australian Dollars
CHF =
Switzerland Francs
SEK =
Sweden Kronor
ZAR =
South African Rand
NZD =
New Zealand Dollar
From New Zealand has used its best commercial
efforts to obtain the most accurate and timely information available pertaining
to currency rates, all of which are complex and subject to rapid change.
Currencies are updated on a daily basis from XE.com. Accordingly, we do
not guarantee the accuracy, timeliness, reliability or completeness of
any of the currencies contained on, downloaded or accessed from this website.
The base currency is New Zealand dollars and other currencies are calculated
from this base value.
Payment made to "From New Zealand Ltd"
via bank cheque or money order should be in either USD, GBP or EUR if
you are outisde of New Zealand. If within New Zealand then payment should
be made in NZD.
International Air provides delivery
in approximately 9 days around the world. Except for Canada and South Africa which can take 4-6 weeks (I suggest using courier for Canadian orders)
Target delivery days are for
major cities and exclude weekends and public holidays.
Courier delivery is also available
to some destinations, and takes 3-4 working days. Target delivery days
are for major cities and exclude weekends and public holidays.
Delivery to other areas or where
your item is dutiable or is held in customs may take a little longer.
The delivery times given are
approximate and delays can sometimes occur. You will receive an email
as soon as your order is dispatched.
You will gain legal ownership
of the products you have ordered when the products have been delivered
to you.
All our products are
tax and duty free. However you may have to pay tax, duty and/or clearance fee within your own country.
As a general rule goods shipped
by Courier or Air Mail with Tracking are more likely to incurr tax, vat etc.
The importer is ultimately responsible
for paying any tax, duty and/or clearance fee owed on an import.
How much if any? We
can not tell you if you will pay tax, duty and/or clearance feeas this is not up to us but the destination
country customs department. To assist you in seeking further information
we have included known links to customs websites.
 Known links to customs sites
listed below.
Once
the order has been placed |
An automatic email is sent to
you with the order details with any payment instructions if required.
We reserve the right to not
supply goods for any reason and return payment.
We will make every effort to
ship the goods once payment has been received within the following working
day.
On some occasions, we are required
by the card issuer to perform additional security checks on the payment
card, which can delay the order until the card has been authorised.
Once payment confirmed and goods
shipped you will receive another email from us including any tracking
details if applicable.
To cancel an order email our
support team with your order number.
If the order has not yet been
shipped and is cancelled and payment has already been made, we will refund
you the purchase price.
If the order has been shipped
then you must return the unwanted products to us unused and in their original
packaging at your risk and at your cost within thirty days of delivery.
We will credit your payment with the cost of the unwanted product.
Charging and international exchange
rates |
Exchange rates for display of
international currencies are updated on a daily basis. Where orders are
charged to a credit card supplied direct to us we will convert the order
value to the equivalent value in New Zealand currency.
Money orders and bank cheques
must be of the international type. eg Australian and Canadian postal money
orders are only valid within their own country.
Western Union money orders are
available in most countries and are accepted by us.
You can change what currency
is displayed in the shop by clicking here
If
the parcel goes missing |
All items shipped by us come
with free shipping insurance. However to help receive your parcels please
have your street number clearly marked outside your address for the postman/courier
driver
If your item has not arrived
in the stated time please contact our support
team so we may investigate the order status.
If you have had delivery problems
in your area it is adviseable to use delivery with the tracking option
as it is much faster in those circumstances.
Return of Faulty, Incorrect or Sub-standard
Products |
My guarantee to you
"If you are not 100% satisfied with our goods for any reason then return to us within 30 days for a complete refund for the goods."
That's my personal promise
Cherry Crawshay
Managing Director
From New Zealand Ltd
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If any products are faulty,
incorrect or damaged in transit to you, you must first contact our support
team
In most cases return of the
damaged product is not necessary. We will not reimberse the cost of shipping
items back to us unless we have instructed you to do this.
We reserve the right to replace
at our cost, or refund the cost of the damaged or faulty goods.
If you feel you wish to return
the goods for any other reason for a refund with return postage paid by
you please return to our sales offices.
We aim to provide outstanding
customer service. If you have any complaint about the service you have
received from us, please contact our support
team.
Please note that some of our
processes are manual and errors can arise. We carry out frequent checks
to detect any errors. If they do occur, we will act immediately to minimise
inconvenience and disappointment that may be caused.
This website and shop is governed
by, and is to be interpreted in accordance with, the laws of New Zealand.
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